pkplus Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by pkplus Ltd ("pkplus", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who access or use the pkplus platform at https://pkplus.bio, including the sportsbook, casino lobby, payment services, customer support channels, and any related mobile or web applications (collectively, the "Platform").

pkplus is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with our obligations under the data protection provisions of our international gaming license and applicable privacy standards. This Policy explains in detail what personal data pkplus collects, the purposes for which it is processed, the legal basis for that processing, how long it is retained, and the rights available to you.

This Policy should be read alongside the pkplus Terms & Conditions, which govern your use of the Platform as a whole.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal data is pkplus Ltd, operating under an international gaming license. pkplus Ltd determines the purposes and means of processing personal data collected through the Platform.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights, you may contact our dedicated data privacy team using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

pkplus collects the following categories of personal data in the course of operating the Platform:

3.1 Identity & Registration Data

• Full legal name;
• Date of birth;
• Gender (where provided);
• National identity card number, passport number, or driver's licence number (for KYC verification);
• Username and encrypted password.

3.2 Contact Data

• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or other);
• Email address;
• Mobile phone number (used for account security and transaction notifications).

3.3 Financial & Payment Data

• JazzCash or EasyPaisa wallet identifiers;
• HBL, UBL, or Meezan Bank account details (where used for transactions);
• Visa or Mastercard details (truncated card number and expiry — full card data is handled by our PCI-DSS compliant payment processor and never stored by pkplus);
• USDT wallet address (where used);
• Deposit and withdrawal transaction history;
• Source of funds documentation (where provided for KYC purposes).

3.4 Gaming & Betting Activity Data

• Betting history including markets wagered on (PSL, cricket, slots, casino games, UFC, etc.), stakes, odds accepted, and outcomes;
• Casino game session history, session durations, and game preferences;
• Bonus and promotion redemption history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

3.5 Technical & Device Data

• IP address;
• Device type, operating system, and browser version;
• Device fingerprint (used for fraud detection and multi-account prevention);
• Login timestamps and session duration logs;
• Geolocation data (country and city level, derived from IP address).

3.6 Communications Data

• Records of customer support interactions including live chat transcripts and email correspondence;
• Feedback and survey responses (where voluntarily provided);
• Marketing preference settings and communication opt-in or opt-out records.

pkplus does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes, except where identity document photographs are submitted as part of mandatory KYC verification.

4. How We Collect Your Data

pkplus collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey;
• Automatically — through cookies, web beacons, server logs, and device fingerprinting technology as you browse and interact with the Platform (see Section 9 — Cookies & Tracking);
• From third parties — including identity verification providers who confirm the authenticity of your documents, payment processors who confirm transaction statuses, and fraud detection services that flag suspicious activity patterns;
• From public sources — including publicly available sanctions lists and politically exposed persons (PEP) databases, which pkplus is required to screen against as part of its AML compliance obligations.

5. How We Use Your Personal Data

pkplus processes your personal data for the following purposes:

6. Legal Basis for Processing

pkplus relies on the following legal bases to process your personal data:

• Contract performance — processing necessary to deliver the services you have contracted for by registering a pkplus account, including account management, payment processing, and gaming service provision;
• Legal obligation — processing required to comply with pkplus's obligations under its international gaming license, including KYC verification, AML screening, responsible gaming monitoring, and regulatory reporting;
• Legitimate interests — processing carried out for pkplus's legitimate business interests, including fraud prevention, platform security, device fingerprinting for multi-account detection, and anonymised analytics, where those interests are not overridden by your privacy rights;
• Consent — processing for optional purposes where you have given explicit, freely given, specific, and informed consent, including receiving marketing communications from pkplus. You may withdraw consent for marketing at any time by updating your account communication preferences or contacting support.

7. Sharing Your Personal Data

pkplus does not sell or rent your personal data to third parties. We share your data only in the following circumstances and only to the extent strictly necessary:

7.1 Service Providers

pkplus engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• KYC and identity verification providers;
• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard networks, USDT blockchain infrastructure);
• Fraud detection and device intelligence services;
• Cloud hosting and data storage providers;
• Customer support software providers;
• Licensed gaming content and casino software providers.

All service providers are contractually obligated to process your data only for the purposes specified by pkplus and in accordance with applicable privacy standards.

7.2 Regulatory & Legal Disclosures

pkplus may disclose your personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts where we are legally compelled to do so, including in connection with AML investigations, tax reporting obligations, or court orders. pkplus will not notify you of such disclosures where doing so would prejudice a lawful investigation.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pkplus's business, your personal data may be transferred to the acquiring entity as part of that transaction. pkplus will notify affected players of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.

8. International Data Transfers

As pkplus operates under an international gaming license and uses globally distributed service providers, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, pkplus ensures that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Transfers to service providers operating in jurisdictions with equivalent data protection standards;
• Binding corporate rules where applicable.

By using the pkplus Platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Policy.

9. Cookies & Tracking Technologies

pkplus uses cookies and similar tracking technologies to operate the Platform, remember your preferences, detect fraud, and improve your experience. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your session state, enable secure login, and support payment processing. These cookies cannot be disabled as they are required for core platform functionality.

9.2 Functional Cookies

Functional cookies remember your preferences such as language settings, odds format (decimal or fractional), and responsible gaming tool configurations. Disabling these cookies may reduce the quality of your experience on pkplus.

9.3 Analytics Cookies

pkplus uses anonymised analytics cookies to understand how players interact with the Platform — including which pages are most visited, where players encounter errors, and how long sessions last. This data is used solely to improve the Platform and is never linked back to individual player identities.

9.4 Security & Fraud Detection Cookies

These cookies support pkplus's device fingerprinting and fraud detection systems, helping us identify and prevent multi-accounting, bonus abuse, and unauthorised account access. They are strictly necessary for platform integrity and cannot be disabled.

You can manage cookie preferences through your browser settings. Please note that blocking strictly necessary or security cookies may prevent you from accessing certain areas of the Platform.

10. Data Retention

pkplus retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our international gaming license and AML obligations:

Where legal proceedings, regulatory investigations, or active disputes require it, pkplus may retain relevant data beyond the standard retention periods described above until the matter is fully resolved.

11. Security Measures

pkplus implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data exchanged between your device and pkplus servers is encrypted using 256-bit SSL/TLS protocols;
• Encryption at rest: Sensitive data stored on pkplus servers is encrypted using AES-256;
• Access controls: Access to personal data is restricted on a strictly need-to-know basis. All pkplus staff with access to personal data are subject to confidentiality obligations;
• Two-factor authentication: pkplus strongly recommends enabling two-factor authentication (2FA) on your account for an additional layer of security;
• Penetration testing: pkplus commissions regular independent security audits and penetration tests of its infrastructure;
• Incident response: pkplus maintains a documented data breach response procedure. In the event of a breach affecting your personal data, pkplus will notify you without undue delay where required by applicable law.

12. Your Data Rights

Subject to applicable law and the terms of our international gaming license, you have the following rights in respect of your personal data held by pkplus:

To exercise any of the above rights, please contact pkplus at [email protected] with the subject line "Data Rights Request" and include your registered account email address and a description of the right you wish to exercise. pkplus will respond within 30 calendar days of receiving a valid request. We may need to verify your identity before processing your request.

13. Minors & Age Policy

pkplus is strictly intended for individuals who are 21 years of age or older. pkplus does not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register an account or attempt to use the pkplus Platform in any capacity.

If pkplus becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete the associated personal data (subject to any overriding legal obligations), and take appropriate steps to prevent future underage access.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms including pkplus. If you believe a minor may have registered an account on pkplus, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

pkplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. The effective date of the most recent version is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — pkplus will notify registered players by email to their registered address and/or by a prominent notice on the Platform prior to the changes taking effect. For non-material clarifications or corrections, the updated Policy will be published on this page without individual notification.

Your continued use of the pkplus Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should close your account before the changes take effect.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how pkplus handles your personal data, please contact our data privacy team using the details below:

If you are not satisfied with pkplus's response to your privacy complaint, you have the right to escalate the matter to the data protection supervisory authority or relevant regulatory body in your jurisdiction. pkplus will cooperate fully with any such regulatory investigation.

For all other platform-related enquiries, our customer support team is available 24 hours a day, 7 days a week via live chat within your pkplus account dashboard.